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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
When is proxy access revoked?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?
Can I print my information?

What is MyChart?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View selected test results.
  • Request prescription renewals.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

During your next clinic visit, if your doctor participates in MyChart, the check-in staff will invite you to sign up. A MyChart Agreement needs to be filled out before the end of the visit. You must provide a working email address in order to qualify for use of MyChart. Within 2 weeks you will receive an email with an access code and directions on how to access the system.

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

Please call our Service Desk at 302-744-7196 for Technical Questions.

You may e-mail us at MyChartSupport@*****.com, or you can call our MyChart Patient Support Line at (555) 555-5555

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When can I see my test results in MyChart?

When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

  • Most routine results are available to you at the same time they are available to the provider who ordered them.
  • There are some results that are released to 3 days after they are available to the provider who ordered them. This allows that provider to review them and contact you if needed.
  • There is a small list of tests that are not released to MyChart at all. See below for more information on this.
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    Why are certain test results not shared electronically via MyChart?

    Why are certain test results not shared electronically via MyChart?

    Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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    If some of my health information on MyChart is not correct, what should I do?

    If some of my health information on MyChart is not correct, what should I do?

    Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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    If I send a message to my doctor or nurse, when can I expect a reply?

    You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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    Can I view a family member's health record in MyChart?

    Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

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    Can I ask questions regarding my child from my MyChart account?

    Can I ask questions regarding a family member from my MyChart account?

    MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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    Can my family and I share one MyChart account?

    Can my spouse and I share one MyChart account?

    No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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    When is proxy access revoked?

    Proxy access will be revoked when the patient turns 12 years of age. At that time the legal guardian will be required to re-sign the Proxy User Agreement and the patient will need to sign the Assent Agreement. At age 18 the proxy access will be revoked and the legal guardian will not have the option of accessing the patient chart.

    You may contact our MyChart Patient Support Line at (555) 555-5555 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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    I forgot my password. What should I do?

    You may contact our MyChart Technical Support Line at 302-744-7196, or click the “forgot password" link on the sign-in page to reset your password online.

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    Can you send me a new activation code as I have lost it, let it expire or did not receive it?

    Contact us at 302-744-7196 and after we verify your information, a new code will be sent via private e-mail.

    Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

    Where can I update my personal information (e.g., home address, e-mail or change my password)?

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    How is MyChart secure?

    How is MyChart secure?

    We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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    What is your Privacy Policy?

    MyChart is owned and operated by Bayhealth and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Bayhealth.

    MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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    I was logged out of MyChart, what happened?

    I was logged out of MyChart, what happened?

    We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

    What do I need to use MyChart?

    What do I need to use MyChart?

    You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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    My activation code does not work, what should I do?

    For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you continue to have problems please call our Service Desk at 302-744-7196.

    For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChartSupport@*****.com or you can call our MyChart Patient Support Line at (555) 555-5555

    Can I print my information?

    Yes, there will be printer icons located throughout the application.

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